Service Excellence

customer service

World class customer service

At Fraud Solutions, world class customer service and timely communication are paramount — nothing is more important to us than a happy and exceptionally satisfied client!

We handle every consulting engagement with personal attention to detail and, unlike other fraud consulting firms, the backbone of our efforts is the Fraud Solutions Professional Delivery Service Standard which involves:

  • Promptly responding to inquiries (phone calls, and e-mails) and RFP’s with detailed, thought provoking responses, process roadmaps, engagement work schedules, and implementation strategies
  • Providing obvious real value in service pricing estimates
  • Meeting engagement deadlines as agreed — we always keep our commitments
  • Providing detailed reports which are innovative and informative, outlining recommendations for process and procedure improvements
  • Providing references who can validate our extensive industry knowledge, significant professional expertise, and outstanding qualifications to successfully complete your consulting assignment
  • Developing high quality business information and anti-fraud solutions that most professionals fail to discover
  • Evaluating all potential conflicts of interest and scheduling challenges before accepting new engagements
  • Maintaining the highest standard of ethical conduct — we enjoy long-term relationships

Why does service excellence matter?

The reality is, when a business is at its worst, and there is nothing worse than a major fraud event, this is the point where customer dissatisfaction with your business is at the highest. In a world where customer satisfaction and retention are paramount, this is the height of the “customer disenchantment mountain,” the point where your business is the most vulnerable to failure, customer loss and lost revenue associated with customers going to your competitors.

“At Fraud Solutions, we value the opportunity to work with you and the trust you’ve placed in choosing our service solutions. Our professional delivery service standard is designed to always ensure an excellent service experience!”

When nothing but the best fraud consulting, attention to detail, cutting edge insights and world class customer service will do… E-mail us for more information!